ITSM stands for Information Technology Service Management which is an important framework to align IT services with business objectives. The prime goal of every IT
Services we provide
ITSM stands for Information Technology Service Management which is an important framework to align IT services with business objectives. The prime goal of every IT
THE 80-20 RULE To deliver any kind of Service and generate value for the business there is an 80-20 rule in the industry. The rule
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I have been associated with ServiceNow since later part of 2012 and this is going to be my third year in a row at ServiceNow knowledge Conference.
In 2015, I joined Knowledge in Las Vegas, USA as a customer for ServiceNow and CloudSherpas (Now Accenture) representing a UK Based Independent education provider. It was an amazing opportunity to learn and understand the platform and its capabilities. Its worth mentioning here that this event also prevents great deal of networking opportunities so I did make some good connections too. In addition, I took Asset Management pre-conference training (2 day course) as well which I must say was really helpful. I was heading a Service Management Transformation Program and I went back from Knowledge15 with lot of details and insights about the platform. All that helped me plan the implementation program, portray to Senior Management how we can leverage our investment in ServiceNow to enhance our visibility for not just IT but non-IT functions such as Facilities Management. So, the work began !
In 2016, I came back to Vegas for Knowledge16 and this time as a Speaker select. I must admit, there was slight sense of accomplishment as I was able to execute all the plans I went back with in 2015. Our Facilities Management implementation was adjudged as one of the finest implementation in 2015 especially in the education sector. Our topic was ” A Tale of a broken light bulb and Service Management” It depicts how Service Management principles and best practices could be applied in non-IT function such as Facilities Management to help Facilities teams such as field support guys take charge of their incidents. ServiceNow published a case study for our implementation and a published copy was on stands for NOWFORUM in Singapore, Nov 2015.
A lot has changed in 2017, I have moved to my adopted nation (CANADA) and I have gone on to become a founder of my own Company TekHonchos Inc.
We are still trying to find a place to put a firm foot in the Canadian IT Consulting Sector. I would be joining Knowledge17 with the mindset of an Entrepreneur and skill set of an Project/Program Manager and ServiceNow SME.
Looking forward to catchup with friends in the industry from all across the globe.
Signing off. Gursimran Tamber